Beware of parallel imports and counterfeit products

Regarding parallel imports other than the genuine products sold by our company

Products with the label " UPPER HOUSE Co., Ltd. " are genuine domestic products.
We recommend purchasing MARVIS products from authorized retailers listed on this website or the official UPPER HOUSE website.

■ For safe use
Parallel imports may be subject to different inspection standards than those in Japan, and the ingredients and product quality may differ from those of genuine products.
Please also be aware that the following products may be sold at these stores.

- Products whose quality has changed due to a significant amount of time having passed since production
- Items whose quality has changed due to poor storage conditions (irritation, strange odor, deterioration, etc.)
- Items that have been stored poorly and cannot fulfill their intended purpose even if used
・Defective containers, etc.
・Rapid deterioration after opening
- Items that have not been adequately inspected
*Even if there is no visible problem, there may be some changes that cannot be seen.

For customers who purchased from our official website or authorized dealers, if there is a mistake on our part, you can use our after-sales service such as return and exchange, but we do not provide support for non-genuine products . Therefore, we would like to inform you of the difference between genuine products and parallel imports.


■ How to identify unauthorized product dealers (parallel importers, personal importers)
Please check the manufacturer/authorized importer on the legal label (product description sticker) on the back of the product. Genuine products are marked as follows:

Regarding online shopping sites and unauthorized retailers,
Although MARVIS products are sold here, we are not affiliated with them in any way.
Please note that in the unlikely event that a problem occurs with a product purchased from an unauthorized store, we will not be able to handle it.

How to distinguish it from a counterfeit product

On genuine products, the printing position on the frame is closer to the cap.

Also, because the tubes are made from different materials, the texture of the packaging is different overall.

Genuine products have a screw part on the tube that is easier to open and close.

MARVIS products are the result of years of research and use the best possible ingredients.
It has a rich fragrance, and is characterized by its clean, refreshing finish with no excessive foaming. Please be aware that the texture of this toothpaste is completely different from counterfeit toothpaste .

■About authorized dealers
Please check below for authorized dealers of the products we import and sell.
https://marvis.jp/pages/store-locator

■To parallel importers/individual importers:
On websites and other sites that handle parallel or personal imports of "MARVIS" products, the brand logos and product photos that UPPER HOUSE Co., Ltd. has the right to use may be reproduced and used without permission.
If there is any illegal use of our trademarks that could lead people to believe that the product is genuine, we will take legal action.

At UPPER HOUSE, we pay close attention to the import, storage, and logistics of our products from Italy.
We do our utmost to ensure that each product is delivered to our customers in the best possible condition. However, if you purchase from an unauthorized store, it is beyond our control, and we are unable to respond to inquiries as to whether the product is counterfeit or not, questions about the quality, or requests for refunds or exchanges in the event of a problem. Please be careful.